It’s been two years since we gathered thoughts from some of our favorite customer experience authors, designers, and industry leaders in The 2015 CX Outlook. And much has changed. Recently we reached out again to find out what 2017 might hold for us. The result is this little book.
Contributors include: Ingrid Lindberg, Keith Pearce, Josh Bernoff, Megan Burns, Dave Carroll, Matt Inman, Fernando Straminksy, Oliver King, Martin Dowson, Tomas Edman, Stina Nilimaa Wickstrom, Peter Merholz, Kerry Bodine, and Lisa Lindström.
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